Random Musing: Technology vs. workers


When we think about outsourcing, we usually think about Call centers in India or manufacturing jobs in China. Well, what about automatic cashiers?

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I went to the local CVS (Shoppers Drug Mart or Boots for Canadian and British readers) this morning to buy some milk because my wife needed some milk with her coffee daily dose of caffeine. When I walked up to pay, I noticed two little shiny new machines with a bunch of plastic bags attached. I went over to one and low and behold, it was the cashier.

“Nice to meet you.”

“Would you like to pay with cash or credit?”

“Please sign here.”

“Thank you for shopping at CVS. Have a nice day.”

I left and went home without talking to a single person.

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